Privacy Policy

1.1Orenara ("we," "us," "our") supplies outdoor LED strip lighting products to customers and trade professionals across Australia. This policy explains how we handle personal information collected through orenara.com.au, including our general enquiry form, our trade enquiry form, and our quote builder tool.

1.2We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have any questions about this policy or how we handle your information, contact us at hello@orenara.com.

2.1Information you give us directly, through:

2.2Information collected automatically: when you submit a form, our server records the IP address the submission came from and a timestamp, for security and spam-prevention purposes.

2.3We do not currently use advertising cookies, tracking pixels, or third-party analytics scripts on this website. If that changes — for example, if we add Google Ads conversion tracking or a Meta Pixel — we will update this policy to describe what is collected and how you can opt out.

3.1We use the personal information you provide to:

3.2We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to any third party.

4.1Email delivery. We use Resend, a transactional email service, to send enquiry notifications to our team and to communicate with you by email.

4.2Hosting and infrastructure. Our website and the servers that process form submissions are hosted by Vercel.

4.3We do not disclose your personal information to any other third party except where required by law, or with your consent.

5.1The service providers listed in Section 4 may store or process data on servers located outside Australia, including in the United States. By submitting a form on this website, you consent to your personal information being handled by these providers as part of the ordinary operation of our enquiry and quoting process.

6.1We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. Form submissions are transmitted over an encrypted connection (HTTPS).

6.2No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7.1We retain enquiry and quote records for as long as reasonably necessary to respond to your enquiry, fulfil an order, and meet our record-keeping and legal obligations. If you would like us to delete your information sooner, contact us and we will action your request unless we are required to retain it by law.

8.1Under the Australian Privacy Principles, you have the right to:

8.2To exercise any of these rights, contact us at hello@orenara.com. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9.1Our website and services are directed at adults arranging outdoor lighting for their homes or trade projects. We do not knowingly collect personal information from children.

10.1We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. The date at the top of this page shows when it was last updated. Continued use of our website after an update means you accept the revised policy.

11.1If you have any questions about this Privacy Policy or how we handle your personal information, email us at hello@orenara.com.